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Corporate Responsibility

Our commitment to corporate responsibility is an essential part of our mission to improve the Quality of Daily Life and contribute to the economic, social and environmental development of the communities, regions and countries where we operate. To achieve these ambitions, we devised the Better Tomorrow Plan, our worldwide sustainability strategy to 2020, which was launched in 2009.

Through the Better Tomorrow Plan, we seek to address the sustainability issues that are material to our business, as identified through extensive continued consultation with stakeholders, and become global experts and strategic partners to our clients.


WE ARE: our Group fundamentals. Our philosophy, core values and ethical principles - the cornerstone of a responsible business

WE DO: our priorities and commitments to action. Following a process of stakeholder consultation, we have made 14 specific sustainability commitments across three priority areas

WE ENGAGE: dialogue and joint actions with our stakeholders. Our commitment to engage with our employees, clients, suppliers, customers and society


Together, these three pillars shape our commitment to leadership in sustainable development by helping our clients and customers enjoy a more sustainable and healthy way of life, maximising our social impact and minimising the environmental impact of our activities. This is the right thing to do and is a fundamental part of our daily business practice as we recognise that the issues which affect our clients, customers, employees, suppliers, the environment and other stakeholders also have an impact on the success of our business.